Frequently Asked Questions

No. You can complete your purchase using guest checkout without creating an account. You will receive order and shipping updates at the email address entered during checkout.

Yes. If you create and verify an account using the same email address used for your guest order, eligible previous orders can be connected to your account for easier tracking.

All product prices and order totals are displayed in U.S. dollars (USD).

After a successful payment, an order confirmation will be sent automatically to the email address used during checkout.

ShelfMyth currently ships to addresses within the United States. Orders are prepared and dispatched from Türkiye.

Yes. U.S. orders with a merchandise subtotal of $49.90 or more qualify for free standard shipping. Orders below this threshold are charged a fixed $12.00 shipping fee.

Ships within 1–2 business days. Processing time may vary depending on the selected product, order size and current production volume.

Yes. All orders include tracking. Once your shipment is created, we will email you the carrier name, tracking number and tracking link.

ShipEntegra will be used to create the shipment, generate the shipping label and obtain tracking information. When the shipment is created, your order status and tracking details will be updated.

Yes. You will be able to use the secure link sent by email or enter your order number and checkout email address on the Track Your Order page.

Tracking information may take some time to become active after the shipping confirmation is sent. Carrier updates can also be delayed while a parcel moves between facilities.

Some products may be produced or prepared after an order is placed. Ships within 1–2 business days. Processing time can depend on the selected product, variation and current production volume.

Yes. Products may offer options such as color, side, size or set type. Available choices will be shown on the product page before the item can be added to the cart.

When your cart contains two or more paid items, one complimentary bookmark is automatically included with the order.

No. The complimentary bookmark design is selected by ShelfMyth and the same promotional design is provided to qualifying orders.

No. The promotion provides one complimentary bookmark per qualifying order, regardless of the number of paid items above the minimum requirement.

A return request should be submitted within 14 calendar days after the order is marked as delivered. The product must meet the conditions described in our Returns & Refunds policy.

Contact us within 7 calendar days of delivery. Include your order number and clear photographs of the product, packaging and shipping label.

Custom, personalized or specially modified products generally cannot be returned because of a change of mind. We will still assist if the product arrives damaged, defective or different from the approved order details.

Visit our Contact page or email [email protected]. Include your order number when asking about an existing purchase so we can locate your order and respond more quickly.