Privacy Policy

We may collect information you provide when placing an order, creating an account, contacting customer support or using other features of the website.

This information may include your name, email address, telephone number, billing and delivery address, order details, account information and messages sent to ShelfMyth.

We may also collect technical information such as your IP address, browser type, device information, pages visited and interactions with the website.

We use personal information to process payments, prepare and deliver orders, provide tracking information, send transactional notifications and respond to customer support requests.

We may also use information to operate and secure the website, prevent fraud, maintain business records, improve our products and services and comply with legal obligations.

Marketing messages will only be sent when permitted. Transactional messages about an order, payment, shipment, cancellation or refund are not promotional messages.

You may place an order without creating an account. Guest orders are connected to the email address entered during checkout.

If you later create and verify an account using the same email address, eligible previous guest orders may be connected to that account so you can view order history and tracking information.

Payments are processed through our payment service provider, iyzico. Payment information is provided directly to the payment provider for authorization and processing.

ShelfMyth does not intend to store full payment card numbers or card security codes on its own servers.

Information required to prepare and deliver your order may be shared with ShipEntegra, delivery carriers and related logistics providers.

This information may include your name, telephone number, delivery address, order information and other details required to generate a shipping label, customs documentation and tracking number.

When your shipment is created, tracking information may be stored with your order and sent to you by email.

We may share necessary information with trusted service providers that help us operate the business, including payment, shipping, hosting, database, email, analytics, security and customer support providers.

These providers are expected to use the information only for the services they provide to ShelfMyth, subject to their own legal and contractual obligations.

We may disclose information when required by law, court order or a lawful request from an authorized public authority.

Information may also be used or disclosed when reasonably necessary to prevent fraud, protect the security of the website, enforce our terms or protect the rights and safety of ShelfMyth, our customers or others.

The website may use cookies, local storage and similar technologies to maintain your shopping cart, remember preferences, support account sessions, improve website performance and understand how the website is used.

Where legally required, non-essential cookies will not be activated until the visitor has made an appropriate choice through the cookie consent system.

We retain personal information only for as long as reasonably necessary for order fulfillment, customer support, accounting, fraud prevention, dispute resolution and legal compliance.

Retention periods may differ depending on the type of information and the legal or operational reason for keeping it.

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No online service or storage system can guarantee absolute security. Customers should also protect their account password and avoid sharing secure order links with other people.

ShelfMyth operates from Türkiye and serves customers in the United States. Personal information may therefore be processed or stored in countries other than the country where the customer is located.

Where required, appropriate safeguards will be used for international transfers of personal information.

Depending on your location and applicable law, you may have the right to request access to, correction of or deletion of certain personal information.

You may also have the right to object to or restrict certain processing activities, withdraw consent where processing relies on consent or request information about how your data is used.

ShelfMyth does not sell personal information for money. If our data practices change, this policy and any legally required privacy controls will be updated.

ShelfMyth is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that such information was collected without appropriate authorization, we will take reasonable steps to delete it.